This Lunch and Learn covers

  • Addressing common audit findings

  • What best practice looks like

  • Working together with your trainer and assessors to always be prepared for audit

Meet your host

Operations Coordinator Courtney Bretterecker

Courtney holds a Bachelor of Business (Digital Communications) from Deakin University and brings a diverse background in marketing, office administration, and customer service. With strong communication skills and a collaborative mindset, Courtney thrives in dynamic environments where attention to detail and teamwork are essential. She is a key member of the Quality and Audit team, contributing to the delivery of high‑quality outcomes for clients. Courtney’s ability to balance technical precision with a people‑focused approach makes her a trusted colleague and an asset to the organisation. She is committed to supporting both operational excellence and positive client experiences, while leveraging her expertise in digital communications to enhance engagement and efficiency across projects.